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Residential Property Tribunal Service

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Phone enquiries

Call our public enquiry line to answer your queries, provide information about tribunal publications and explain how the tribunal system works.
The enquiry line number is
0845 600 3178

Customer Service Targets

The Rent Assessment Panels aim to:

  • In 75% of Rent Assessment Committee cases the first hearing date is booked within 10 weeks of receipt, any rearranged hearing dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of summary reasons are issued within four weeks of the hearing;

  • In 75% of Leasehold Valuation Tribunal cases the first hearing date is booked within 20 weeks of receipt, any rearranged hearing dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of reasoned decisions are issued within six weeks of the hearing;

  • In 75% of Housing Act 2004 cases (excluding RTB appeals) are determined within 15 weeks of receipt of application. 90% of reasoned decisions are issued within four weeks of the hearing;

  • In 75% of Right to Buy cases the first hearing date is booked within 9 weeks of receipt, any rearranged hearing dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of reasoned decisions are issued within four weeks of the hearing;