Page specific navigation
Phone
For all enquiries and information call us on: 0845 600 3178
For all Press and Media enquiries call Lisa Browne on:
0207 261 8312
or Lorraine Calvey on: 0207 261 8872
Customer Service Targets
The Rent Assessment Panels aim to:
- In 75% of Rent Assessment Committee cases the first hearing date is booked within 10 weeks of receipt, any rearranged hearing
dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of summary
reasons are issued within four weeks of the hearing;
- In 75% of Leasehold Valuation Tribunal cases the first hearing date is booked within 20 weeks of receipt, any rearranged
hearing dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of
reasoned decisions are issued within six weeks of the hearing;
- In 75% of Housing Act 2004 cases (excluding RTB appeals) are determined within 15 weeks of receipt of application. 90% of
reasoned decisions are issued within four weeks of the hearing;
- In 75% of Right to Buy cases the first hearing date is booked within 9 weeks of receipt, any rearranged hearing dates are within six weeks of the original hearing date or the request for deferral, whichever is later. 90% of reasoned decisions are issued within four weeks of the hearing;